Payments typically take 1 to 4 business days to be confirmed by our payment processor. Orders will begin processing only after payment is verified.

We aim to process all orders within 1 to 4 business days before shipping. During peak seasons or high-demand periods, processing times may be slightly extended.

To keep costs low for our customers, we partner with affordable yet reliable shipping carriers. Because of this, tracking updates may sometimes take longer to reflect real-time movements.

• Standard Shipping (Free): Delivery typically takes 10 to 25 business days after your order has been processed.
  
• Tracking Information: All orders include a valid tracking number, which will be emailed to you once available. Please note that tracking updates may take longer to refresh due to carrier processing times.
  
• Multiple Packages: Depending on stock availability and destination, we may ship your order from multiple warehouses. This means items from the same order may arrive separately and at different times. You may receive more than one tracking number.
  
• Shipping Delays: Delivery estimates are based on average transit times. However, delays may occur due to factors beyond our control, such as customs processing or carrier issues. We appreciate your patience.
  

Important Notice:

Unlike large retailers with centralized warehouses, our logistics network sources products from different locations to offer you the best possible prices. Because of this, delivery times may be slightly longer than what you're used to from major e-commerce platforms.

• Delivery Guarantee: If your product is not delivered within 60 days of shipment, we will issue a full refund.

• Carrier Terms: We follow the timelines and conditions set by our shipping partners, which may be subject to change.

• Delay Notifications: In the event of unexpected delays, we will notify you via email with any available updates.
  
  
  
  
  

Correct Address

Please ensure that your shipping address is complete and accurate at checkout.

Under the EU Consumer Rights Directive (2011/83/EU, Article 18), the seller is responsible for delivering the order only to the address provided by the customer at the time of purchase.

We are not liable for lost, delayed, or misdelivered packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an address error, the customer will be responsible for the reshipping costs.

If the package cannot be returned or is lost because of an incorrect address, no refund or replacement will be issued.

Marked as Delivered

If your order is marked as delivered but you haven’t received it, please check with your local postal service, neighbors, or building management before contacting us.

Once an order is marked as delivered by the carrier, the responsibility for the parcel transfers to the customer.

Order Issues

If you experience any delay, issue, or delivery concern, please contact us at hello@beblissofficial.com before opening a dispute with your payment provider.

We will do our best to assist and resolve the matter promptly.

30-Day Refund & Exchange Policy

This return policy complies with the EU Consumer Rights Directive (2011/83/EU) and applies to all orders placed within the European Union.

At Bebliss, we want you to be completely satisfied with your purchase.

You may return or exchange undamaged products within 30 days of delivery for a full refund or replacement. Once the item is received at our warehouse and inspected, the refund or exchange process will begin.

Eligibility & Notes

• Returns must include all original accessories.
• Items must be returned in their original packaging.
• Items must be unused, unworn, and in resellable condition.
• Customers are responsible for return shipping costs to our US-based warehouse. Bebliss does not provide pre-paid shipping labels.
• For returns not related to product quality, shipping fee will apply.
• For returns related to product quality, Bebliss will refund the full cost of the product, including shipping, typically within 5–10 business days after inspection.
• Items that do not meet these requirements may be rejected.

How to Initiate a Return or Exchange

1. We only handle return requests for purchases made directly through the official Bebliss website.
2. For orders from other platforms, please follow the respective platform’s return process.
3. To initiate a return or exchange, fill out our Returns and Exchanges Form with your original order number.
4. For additional assistance, contact our customer service team at hello@beblissofficial.com
   

Refund Process

• Once your returned product is received and inspected at our warehouse, we will process your refund to the original payment method.
• Refunds for credit/debit cards typically take 5–10 business days to appear on your statement.
• Refunds for PayPal or other payment methods will be processed according to the provider’s schedule.
• For returns involving installment payments (Shop Pay, Afterpay, Klarna, Affirm), your repayment schedule will be adjusted accordingly by the provider.
• Refunds for gift card purchases will be credited back to your Bebliss Gift Card balance.

Exchanges

• Exchanges follow the same process as returns. Once your returned item is received and inspected, we will ship your replacement item promptly.
• Customers are responsible for shipping costs unless the exchange is due to a product quality issue.

Contact Us

For questions about returns, exchanges, or refunds, please reach out to our customer service team at hello@beblissofficial.com

Exchange Policy

We do not offer free exchanges for incorrect size selection. Each product page includes a detailed size chart with exact measurements in centimeters, along with instructions on how to measure correctly. It is the customer’s responsibility to ensure the correct size before placing an order.

If the size you ordered doesn’t fit as expected, you may request a size exchange under the following conditions:

• Exchange requests must be made within 7 days of delivery.

• Items must be unused, unworn, and returned in their original packaging.

• As free shipping is already offered on the first purchase, return shipping and reshipping costs for size exchanges are the customer’s responsibility.

• The replacement item will be shipped once the exchange shipping fee has been paid.

For exchanges related to product defects or our error, Bebliss will cover all shipping costs.

Promotional or campaign-based exchange conditions may vary. In certain cases, Bebliss may offer special exchange terms at its sole discretion. Customers who require a size exchange should contact us to confirm the applicable conditions.

To request an exchange, please contact us at hello@beblissofficial.com with your order number and the new size you would like to receive.

• Inspection & Reporting: If you receive a damaged or defective item, please inspect your order upon receipt and contact us within 48 hours with photos of the issue.

• Resolution: We will work promptly to resolve the matter by offering a replacement or refund at no cost to you.

To maintain fairness and quality assurance, the following items cannot be returned:

• Items that have been used, worn, or damaged by the customer.

• Promotional or discounted items (unless we sent the wrong item).

• Items returned without prior authorization from our support team.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at (e-mail) with the following details:

• Your order number
• The reason for the return/exchange
• Photos of the product you received

Once approved, we will provide return instructions. Please do not send items back without authorization, as they may not be processed.

Return Address:

The address will be provided by e-mail.

If you have any questions or need assistance, please feel free to contact us at
hello@beblissofficial.com

We’re here to help!