Въпроси и отговори на Беблис

Payments typically take 1 to 4 business days to be confirmed by our payment processor. Orders will begin processing only after payment is verified.

We aim to process all orders within 1 to 4 business days before shipping. During peak seasons or high-demand periods, processing times may be slightly extended.

To keep costs low for our customers, we partner with affordable yet reliable shipping carriers. Because of this, tracking updates may sometimes take longer to reflect real-time movements.

• Standard Shipping (Free): Delivery typically takes 10 to 25 business days after your order has been processed.
  
• Tracking Information: All orders include a valid tracking number, which will be emailed to you once available. Please note that tracking updates may take longer to refresh due to carrier processing times.
  
• Multiple Packages: Depending on stock availability and destination, we may ship your order from multiple warehouses. This means items from the same order may arrive separately and at different times. You may receive more than one tracking number.
  
• Shipping Delays: Delivery estimates are based on average transit times. However, delays may occur due to factors beyond our control, such as customs processing or carrier issues. We appreciate your patience.
  

Important Notice:

Unlike large retailers with centralized warehouses, our logistics network sources products from different locations to offer you the best possible prices. Because of this, delivery times may be slightly longer than what you're used to from major e-commerce platforms.

• Delivery Guarantee: If your product is not delivered within 60 days of shipment, we will issue a full refund.

• Carrier Terms: We follow the timelines and conditions set by our shipping partners, which may be subject to change.

• Delay Notifications: In the event of unexpected delays, we will notify you via email with any available updates.
  
  
  
  
  

• Correct Address: Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

• Marked as Delivered: If your order is marked as delivered but you haven’t received it, please check with your local postal service and neighbors before contacting us.

• Order Issues: If you experience any delay or issue with your order, please contact us at hello@beblissofficial.com first before opening a dispute with your payment provider. We’re happy to assist.
  
  
  
  

Not happy with your purchase? Check out our return and refund guidelines to see how we can help.

At Bebliss, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer returns and exchanges within 14 days of receiving your order. Please read our policy carefully before initiating a return or exchange.

• Return Window: You have 14 days from the date of delivery to request a return.

• Item Condition: Items must be unused, in their original condition, and in the original packaging to qualify for a return.

• Refund Process: Once we receive the returned item, we will process the refund within 10 business days to the original payment method.

• Non-Refundable Fees: Shipping fees are non-refundable.

• Return Shipping Costs: The cost of returning the item is the buyer’s responsibility, unless we made an error with your order (e.g., wrong item sent).

• No Direct Exchanges: We do not offer direct exchanges. If you need a different color, please return the original item and place a new order for the desired product.

• Processing Time: Once we receive the returned item, it will be processed within 10 business days.

• Inspection & Reporting: If you receive a damaged or defective item, please inspect your order upon receipt and contact us within 48 hours with photos of the issue.

• Resolution: We will work promptly to resolve the matter by offering a replacement or refund at no cost to you.

To maintain fairness and quality assurance, the following items cannot be returned:

• Items that have been used, worn, or damaged by the customer.

• Promotional or discounted items (unless we sent the wrong item).

• Items returned without prior authorization from our support team.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at (e-mail) with the following details:

• Your order number
• The reason for the return/exchange
• Photos (if applicable, for damaged/defective items)

Once approved, we will provide return instructions. Please do not send items back without authorization, as they may not be processed.

Return Address:

The address will be provided by e-mail.

If you have any questions or need assistance, please feel free to contact us at
hello@beblissofficial.com

We’re here to help!