Payments typically take 1 to 4 business days to be confirmed by our payment processor. Orders will begin processing only after payment is verified.

We aim to process all orders within 1 to 4 business days before shipping. During peak seasons or high-demand periods, processing times may be slightly extended.

To keep costs low for our customers, we partner with affordable yet reliable shipping carriers. Because of this, tracking updates may sometimes take longer to reflect real-time movements.

• Standard Shipping (Free): Delivery typically takes 10 to 25 business days after your order has been processed.
  
• Tracking Information: All orders include a valid tracking number, which will be emailed to you once available. Please note that tracking updates may take longer to refresh due to carrier processing times.
  
• Multiple Packages: Depending on stock availability and destination, we may ship your order from multiple warehouses. This means items from the same order may arrive separately and at different times. You may receive more than one tracking number.
  
• Shipping Delays: Delivery estimates are based on average transit times. However, delays may occur due to factors beyond our control, such as customs processing or carrier issues. We appreciate your patience.
  

Important Notice:

Unlike large retailers with centralized warehouses, our logistics network sources products from different locations to offer you the best possible prices. Because of this, delivery times may be slightly longer than what you're used to from major e-commerce platforms.

• Delivery Guarantee: If your product is not delivered within 60 days of shipment, we will issue a full refund.

• Carrier Terms: We follow the timelines and conditions set by our shipping partners, which may be subject to change.

• Delay Notifications: In the event of unexpected delays, we will notify you via email with any available updates.
  
  
  
  
  

Correct Address

Please ensure that your shipping address is complete and accurate at checkout.

Under the EU Consumer Rights Directive (2011/83/EU, Article 18), the seller is responsible for delivering the order only to the address provided by the customer at the time of purchase.

We are not liable for lost, delayed, or misdelivered packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an address error, the customer will be responsible for the reshipping costs.

If the package cannot be returned or is lost because of an incorrect address, no refund or replacement will be issued.

Marked as Delivered

If your order is marked as delivered but you haven’t received it, please check with your local postal service, neighbors, or building management before contacting us.

Once an order is marked as delivered by the carrier, the responsibility for the parcel transfers to the customer.

Order Issues

If you experience any delay, issue, or delivery concern, please contact us at hello@beblissofficial.com before opening a dispute with your payment provider.

We will do our best to assist and resolve the matter promptly.

This return policy complies with the EU Consumer Rights Directive (2011/83/EU) and applies to all orders placed within the European Union.

Cancellation Policy

Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

30-Day Money Back Guarantee

At Bebliss, we want you to be fully satisfied with your purchase. For eligible hot tools and accessories purchased directly from our website (beblissofficial.com), we offer a 30-day money-back guarantee.

If you are not completely satisfied with your purchase, you may return the product within 30 days from the date of delivery for a full refund to the original payment method. Please note that this guarantee applies only to orders placed via our official website and does not apply to products bought through third-party retailers or stockists.

Eligibility Requirements

To qualify for a refund under our 30-day money-back guarantee:

•  The product and packaging must be in new, unused, and resalable condition.

•  Items returned with damaged packaging, missing components, or signs of use may not be eligible for a refund.

•  Refunds are issued to the original payment method only. We do not offer free exchanges.

• As free shipping is already offered on the original purchase, customers are responsible for return shipping costs.

However, if any of these products arrive faulty, damaged, or not as described, you are entitled to a refund or replacement under your statutory rights. Faulty items must be reported to us within a reasonable time.

How to Request a Return

To begin your return, please email us at hello@beblissofficial.com with the following information:

• Full name
• Address
• Email address
• Order number or proof of purchase
• Reason for return
• Batch code (located on the safety label or product handle)
• Product type and colour

Once your return request is reviewed and approved, we will provide full instructions on how to send the item(s) back. We do not cover return shipping fees.

Upon receipt and inspection of the returned goods, your refund will be processed within 30 days.

Purchases from Third-Party Retailers

If you purchased your Bebliss product through a retailer or stockist, please contact them directly for assistance. Returns or refunds for those purchases must be handled in accordance with the retailer’s own returns policy. Our 30-day money-back guarantee does not apply to third-party purchases.

Exchange Policy

We do not offer free exchanges. Each product page includes a detailed size chart with exact measurements in centimeters, along with instructions on how to measure correctly.
It is the customer’s responsibility to ensure the correct size before placing an order.

If the size you ordered doesn’t fit as expected, you can request a size exchange under the following conditions:

• Exchange requests must be made within 7 days of delivery.
  
• As free shipping is already offered on the first purchase, the shipping cost for the exchange will be the customer’s responsibility.
  
• The new pair will be shipped once the exchange fee has been paid.
  

To request an exchange, please contact us at hello@beblissofficial.com with your order number and the new size you’d like to receive.

• Inspection & Reporting: If you receive a damaged or defective item, please inspect your order upon receipt and contact us within 48 hours with photos of the issue.

• Resolution: We will work promptly to resolve the matter by offering a replacement or refund at no cost to you.

To maintain fairness and quality assurance, the following items cannot be returned:

• Items that have been used, worn, or damaged by the customer.

• Promotional or discounted items (unless we sent the wrong item).

• Items returned without prior authorization from our support team.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at (e-mail) with the following details:

• Your order number
• The reason for the return/exchange
• Photos (if applicable, for damaged/defective items)

Once approved, we will provide return instructions. Please do not send items back without authorization, as they may not be processed.

Return Address:

The address will be provided by e-mail.

If you have any questions or need assistance, please feel free to contact us at
hello@beblissofficial.com

We’re here to help!